Domande frequenti

Now, there’s an easy question. Yes. Our olive oil is 100% organic.

Our farmers only produce olive oil and our oil is pressed straight from the olives. So there is no risk of our olive oil being exposed to or containing any allergens. Unless you have an olive allergy, that is. We’re still working on that one.

Liquido d’Oro olive oil is always fresh and always from the latest harvest. Because the glass we use in our bottles is UV resistant and therefore sun-reflective, you can keep our oil for up to 14 months. We advise that you use it within 12 months for maximum flavour. You can find the use-by-date on the neck of the bottle.

The best place to keep olive oil is somewhere cool and dark. Like a shady cupboard. There’s no need to put it in the fridge. Just make sure the cap is always well screwed on to avoid any oxidation.

Sure. People should be allowed to change their minds every now and then. Just send us an e-mail or give us a call on +31 (0) 343 52 02 80 to let us know what you’d like to change.

Yes, of course. If you’ve changed your mind or just don’t like the taste, you can send your oil back to us. Have a read of our 100% tasting guarantee for terms and conditions. And if you have more specific questions, you can always get in touch by emailing us at customerservice@liquidodoro.com or giving us a call on +31 (0) 343 52 02 80

Liquido d’Oro delivers all across Europe. For deliveries outside Europe, please give us a call on +31 (0) 343 52 02 80, or send us an e-mail to customerservice@liquidodoro.com and we’ll see what we can do.

In Holland, PostNL does all our deliveries. They are very reliable, and they deliver Monday to Saturday between 8.30 and 19.00hrs. You might want to consider having your oil delivered at your office or to a place where know somebody will be home.

Outside Holland, UPS or DPD delivers our oil. Again, they deliver Monday to Saturday between 8.30 and 20:30hrs.

That depends a little on where you live. If you can send us an e-mail or call us on 0343 52 02 80 with your requirements, then we can see what’s possible with our delivery friends.

If you are not home, your delivery will be left with your neighbour. The courier will leave you a note to let you know where it is. You can also register your favourite neighbour with us if you like.

Yes, you can. However, you can only do this during the registration of your order. If you want to do this after, it can only be done one day before your delivery date (for orders in Holland).

It’s easy. You pay for your oil using Ideal, PayPal, credit card or automatic bank transfer.

Can you give us a call please on +31 (0)343 52 02 80, or send an e-mail to customerservice@liquidodoro.com? Then once we’ve figured out what’s happened, we can fix it it.

Once you have ordered and paid with Ideal or credit card, your payment will be taken immediately. If you are using automatic bank transfer, it can take between 5 and 7 working days for a payment to go through. If you have a Liquido d’Oro subscription, payment will happen automatically. Depending on your bank, that will either be on a Monday or Tuesday.

You can do this by logging in to your Liquido d’Oro account and changing the method of payment. If this doesn’t work, please get in touch with our customer service and we can update your details at our end.

To log in, just click on the Log in/Register on the website, enter your e-mail address and the password we sent you in an e-mail. If there are any problems with your account, please send us an e-mail or give us a call on +31 (0)343 52 02 80 and we will help you log in.

When you register, you will receive a unique discount code. If your friends use this code, they will receive € 2 off on their first order and you will get an additional € 2 off your next order. Win win win.

You can reactivate your subscription the same way you paused, postponed or cancelled it. Just log in to your account and update you preferences. If you get stuck, you can always give us a call on 0343 52 02 80, or send us an e-mail.

You can read all about our subscription service buy clicking here.

You can reactivate your subscription the same way you paused, postponed or cancelled it. Just log in to your account and update you preferences. If you get stuck, you can always give us a call on 0343 52 02 80, or send us an e-mail.

You can email us at customerservice@liquidodoro.com
Or give us a call on +31 (0)343 52 02 80

We are in the office every Monday to Friday between 9.00 and 18.00. And if we miss you, we will always call you straight back.